FAQ
Where are you based?
We are based in Kuwait.
Do you ship outside of internationally?
We ship within the GCC. Namely, Saudi Arabia, UAE, Qatar, Bahrain & Oman.
Do you ship bulky items internationally?
Unfortunately, we do not ship bulky items internationally. However. We’d be happy to look into it. Email us your address and the product(s) you’d like to order and we’ll send you a quote.
What payment methods do you accept?
We accept Visa, MasterCard and KNET. All items purchased will be made through a secure payment gateway.
Do you accept cash on delivery?
Yes! We accept cash on delivery for all local orders.
Do you ship to P.O boxes?
Yes we do!
How do I know you received my order?
You will receive an email confirmation after placing your order. We recommend checking your junk/spam folders as well. If for some reason you do not receive a confirmation email, contact us via email at info@playgroundkwt.com
Do you ship to multiple address?
We may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change the shipping address on my order?
Please let us know immediately if you have made a mistake with your address so we re able to change it for you before dispatch. Once your order has been dispatched, we cannot redirect it to a different address.
Can I cancel my order once it has been placed?
All orders that have been cancelled before being dispatched will be refunded to you credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancelations cannot always be fulfilled. Please contact us immediately via email info@playgroundkwt.com
Can I make changes to my order?
We like to send out the orders to our customers very quickly but please contact us and we will do our best to assist you.
Will the items on my order ship together or separately?
All items on the order will ship together in one shipment. If an item is on backorder, the entire order will ship complete once the item is back in stock.
My order is a gift. Will the receipt show the price?
As long as you indicate that your order is a gift, during the checkout process, we will only include a gift receipt with the package. Your order confirmation serves as a record of payment.
Can I add a gift message?
Yes! We can add a personalized handwritten message or a blank gift card for no extra charge.
The product I want is out of stock. We you be restocking?
That depends! You can always email us so we can let you know.
Are all products displayed in stock?
All products listed are held in stock, unless otherwise indicated as OUT OF STOCK.
How can I track the status of my order?
Once we have shipped your order, you will receive an email update with shipping details and a tracking number. If you experience any delays please contact us and we can look into your order.
Can I return or exchange a gift I received?
Yes! Gift recipients can return merchandise received as gifts as long as a proof of purchase is provided (this is typically sent with your gift). Please email us for specific instructions on your return or exchange.
What if my question isn’t answered?
If we have not answered your question, please do not hesitate to contact us. We love hearing from our customers, and are happy to help as much as we can!